12 things to know before you book a transfer in Portugal

2025, Jul 15

Make your trip stress-free with the right private transfer. Here's what you need to consider before you book a transfer.

Portugal is a dream destination for many travellers, offering stunning coastlines, vibrant cities and picturesque countryside. Whether you're flying into Lisbon, Porto or Faro, choosing the right transport is essential. If you're planning to book a transfer, here are a few essential things you should know to ensure a smooth and enjoyable experience.

From airport pick-ups to private day tours, this guide will take you through all the things you need to consider before you book a transfer, ensuring you can travel with peace of mind and no surprises.

1. What’s Included When You Book a Transfer in Portugal

Before you book a transfer, it's important to understand what is typically offered. A private transfer usually includes:

Pick-up and drop-off at your chosen location.
A professional, licensed driver.
A private vehicle (not shared with strangers).
Assistance with luggage.
Optional extras like child seats or multilingual drivers.

Understanding what's included will help you to compare options more accurately when you're ready to book a transfer.

2. Not All Transfers Are the Same

There’s a big difference between a premium transfer service and a basic ride-hailing option. When you book a transfer, consider more than just the price. Pay attention to:

Vehicle type and condition.
Reviews and ratings.
Professionalism of the drivers.
Punctuality record.
Flexibility in case of delays.

If you're looking for comfort and reliability, always book a transfer with a company that specialises in airport or long-distance transfers, rather than just a taxi substitute.

3. Book a Transfer with Smooth Airport Pick-Up

When you book an airport transfer, make sure the company clearly explains where and how your driver will meet you. Most premium services offer a meet-and-greet in the arrivals hall, complete with a sign and assistance with luggage. A good company like Discoveries Portugal Tours will track your flight and adjust the pick-up time accordingly if your flight is delayed.

4. Confirm the Total Cost

One of the key benefits when you book a transfer in advance is price transparency. Make sure the quote includes:

Toll charges (especially on highways).
Luggage handling.
Waiting time.
Night or weekend surcharges (if applicable).

Always book a transfer with a clear, final price — this is one of the main advantages over using a taxi or ride-sharing app.

5. Book a Transfer with the Right Vehicle Size

Travelling as a couple is very different from travelling in a group or with children. Before you book a transfer, please confirm the following:

How many passengers and how much luggage the vehicle accommodates.
If car seats are available for children (and if there's an extra charge).
If you’ll need space for special items (like golf clubs or surfboards).

Booking the right vehicle ensures that everyone in your party will be comfortable.

6. Understand Cancellation and Refund Policies

Life happens, and sometimes plans change. When you book a transfer, make sure that the company has a flexible cancellation policy. Look for:

Free cancellation up to 24–48 hours.
Clear refund process.
Easy rescheduling options.

Avoid companies that make refunds a hassle or don't clearly display their terms.

7. Book a Transfer with Local Knowledge

A professional driver is more than just someone behind the wheel — they can enhance your trip. If you book a transfer with a company that employs local experts, you’ll enjoy the following benefits:

Insider tips on destinations.
Efficient routes.
Suggestions for sightseeing stops.

This is especially useful if you're planning to visit places such as Sintra, Cascais or the Algarve.

8. Book a Transfer for Any Occasion

Transfers aren’t just for picking people up from the airport. You can also book a transfer for:

Day trips to places such as Sintra, Nazaré, Évora and the Douro Valley.
Moving between hotels.
Business meetings or conferences.
Special occasions like weddings and events.

When you book a transfer in Portugal, you're buying convenience as well as transport.

9. Communication is Key

Choose a provider with clear and responsive communication. Whether it's WhatsApp, email or phone, you want quick responses in case your plans change or you need assistance. A great transfer company will keep you updated before and during your journey.

10. Book a Transfer in Advance During Peak Season

Portugal gets busy, especially in summer and around public holidays. If you leave it until the last minute, you might miss out on the best options. Try to book your transfer at least 48–72 hours in advance (or even earlier during peak periods). This will guarantee availability and avoid surge pricing.

11. Trust Reviews Before You Book a Transfer

Before you book a transfer, check the reviews on platforms such as Google, TripAdvisor and Trustpilot. Look for companies that have received consistent praise for:

Punctuality.
Clean vehicles.
Friendly, professional drivers.
Transparent pricing.

Past experiences are the best predictor of future satisfaction.

12. Book a Transfer That Matches Your Travel Style

Are you a luxury traveller who expects premium cars and bottled water upon arrival? Or are you more budget-conscious and focused on efficiency? Either way, make sure you book a transfer that aligns with your expectations. Many companies offer a range of services.

Choosing the right match can make a huge difference to how your journey feels.

Why It Pays to Book a Transfer in Portugal?

Whether you're arriving in Lisbon for a city break, travelling to Porto for a wine tour or exploring the golden beaches of the Algarve, it's a good idea to book a transfer in advance.

It gives you:

Peace of mind.
Predictable costs.
A tailored experience.
Time saved.

Are you ready to book a transfer in Portugal? Book your private transfer with us, check the details, and start your trip without any stress. Contact us if you need assistance.

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